Privacy Policy

Last Updated: December 15, 2024

1. Introduction

Addipsulaf Center ("we," "our," or "us") is committed to protecting your privacy and complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at addipsulaf.center or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, professional interests
• Communication Records: Records of your communications with us, including emails, phone calls, and support requests
• Payment Information: Billing address and payment details when you purchase our services
• Training Records: Participation in training programs, assessment results, and progress information

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click-through rates, referring websites
• Cookies and Tracking Technologies: See our Cookie Policy for detailed information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Delivering training programs and consulting services
• Processing registrations and managing your account
• Providing customer support and responding to inquiries
• Customizing training content to your needs

3.2 Communication

• Sending newsletters and educational content (with your consent)
• Providing updates about our services and programs
• Sending administrative communications about your account or services
• Responding to your questions and feedback

3.3 Business Operations

• Processing payments and managing billing
• Maintaining and improving our website and services
• Analyzing usage patterns to enhance user experience
• Conducting research and development

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Protecting our rights and property
• Investigating and preventing fraud or security incidents

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly consent to specific uses of your information
• Contract Performance: To fulfill our contractual obligations to provide services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing and communication services
• Analytics and performance monitoring
• Customer support services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Account Information: Retained while your account is active and for 7 years after closure
• Training Records: Retained for 7 years for certification and compliance purposes
• Communication Records: Retained for 3 years for customer service purposes
• Website Analytics: Aggregated data retained for 2 years
• Marketing Communications: Until you unsubscribe or for 2 years of inactivity

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and backup systems
• Incident response and breach notification procedures

8. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a portable format

8.2 Consent Management

• Withdraw consent for specific uses of your information
• Opt out of marketing communications
• Manage cookie preferences

8.3 Data Portability and Deletion

• Request deletion of your personal information (subject to legal requirements)
• Request transfer of your data to another service provider

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (416) 555-1234
• Mail: Privacy Officer, Addipsulaf Center, 1200 Bay Street, Suite 1101, Toronto, ON M5R 2A5

We will respond to your request within 30 days and may require verification of your identity.

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Providing notice through our services

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Complaints and Concerns

If you have concerns about our privacy practices, please contact our Privacy Officer using the contact information provided above. If you are not satisfied with our response, you may file a complaint with the relevant privacy authority:

• Federal: Office of the Privacy Commissioner of Canada
• Provincial: Your provincial privacy commissioner

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Quebec Residents

If you are a resident of Quebec, you have additional rights under Quebec's private sector privacy law (Law 25). These include enhanced consent requirements and additional rights regarding automated decision-making. For Quebec-specific privacy inquiries, please contact our Privacy Officer.

16. Effective Date

This Privacy Policy is effective as of December 15, 2024, and applies to all information collected by Addipsulaf Center on or after this date.